communication.whatsapp.send

Triggered when the store sends a WhatsApp message.

يُرسل عندما يرسل المتجر رسالة واتساب.

Platform	Salla
Group	Communication apps
Payload model	Comunication Webhook (shared with communication.sms.send, communication.email.send)
JSON Schema	schemas/salla/communication.whatsapp.send.schema.json
Official docs	docs.salla.dev/webhook-events/communciation-apps

Example payload

{
  "event": "communication.whatsapp.send",
  "merchant": 292111819,
  "created_at": "Tue Nov 11 2025 18:30:37 GMT+0300",
  "data": {
    "notifiable": [
      "+96656000000"
    ],
    "type": "customer.rating.request",
    "content": "أهلاً Name \nنتمنى أن تجربة الشراء قد نالت على استحسانك.\nويسرنا معرفة تقييمك للطلب من خلال الرابط:",
    "entity": {
      "id": 148470821,
      "type": "order"
    },
    "locale": "ar",
    "meta": {
      "customer_id": 698792337
    }
  }
}

{
  "event": "communication.whatsapp.send",
  "merchant": 292111819,
  "created_at": "Mon Jul 13 2026 11:20:14 GMT+0300",
  "data": {
    "notifiable": [
      "+96656000000"
    ],
    "type": "customer.repurchase.reminder",
    "content": "أهلاً Name\nحان وقت إعادة طلب المنتج.\nاطلب الآن من الرابط:",
    "entity": {
      "id": 84213097,
      "type": "repurchase_reminder"
    },
    "locale": "ar",
    "meta": {
      "customer_id": 698792337,
      "discount": "10%",
      "expires_at": "2026-07-20 12:00:00"
    }
  }
}

Fields

Fields marked * are required in the official schema.

Field	Type	Description
event	string	The webhook topic that fired. Determines whether the payload relates to an outgoing SMS or email. One of: communication.sms.send, communication.email.send, communication.whatsapp.send.
merchant	number	Merchant ID of the store that triggered the webhook. Use this ID to look up the merchant’s details via the documented endpoint here.
created_at	string	Time the webhook was generated by Salla (server time).
data	object

data

Field	Type	Description
notifiable	array of string	Target recipients for the message: phone numbers for SMS or email addresses for email. Maximum 500 campaign sms notifiable are allowed.
type	string	Business event for which the message was sent (see enum for the full catalog).
content	string	Rendered message body. For order-related emails, this may be empty (content is often contained in the email template itself).
entity	object | null	Context object for the event’s primary entity (may be null if not applicable).
meta *	object | null	A key-value map of additional metadata related to the notification. Useful for providing extended context or computed details that are not included in the entity field.

Source

Generated from Salla's official documentation, fetched 2026-10-26. Found a difference from what Salla actually sends? Open an issue.