abandoned.cart

Triggered when an abandoned cart is created.

يُرسل عند ظهور سلة متروكة.

Platform	Salla
Group	Abandoned cart and coupon
Payload model	Abandoned Cart Webhook Event Model (shared with abandoned.cart.update)
JSON Schema	schemas/salla/abandoned.cart.schema.json
Official docs	docs.salla.dev/webhook-events/carts

Example payload

{
  "event": "abandoned.cart",
  "merchant": 1305146709,
  "created_at": "Tue Jan 21 2025 18:00:32 GMT+0300",
  "data": {
    "id": 1097962121,
    "total": {
      "amount": 100,
      "currency": "SAR"
    },
    "subtotal": {
      "amount": 60,
      "currency": "SAR"
    },
    "total_discount": {
      "amount": 10,
      "currency": "SAR"
    },
    "checkout_url": "https://salla.sa/dev-wofftr4xsra5xtlv/checkout/1097962121",
    "age_in_minutes": 83,
    "created_at": {
      "date": "2025-01-21 17:09:39.000000",
      "timezone_type": 3,
      "timezone": "Asia/Riyadh"
    },
    "updated_at": {
      "date": "2025-01-21 17:09:39.000000",
      "timezone_type": 3,
      "timezone": "Asia/Riyadh"
    },
    "customer": {
      "id": 225167971,
      "name": "User Name",
      "mobile": "+977612917082",
      "email": "customer@email.com",
      "avatar": "https://i.ibb.co/jyqRQfQ/avatar-male.webp",
      "country": "السعودية",
      "city": "الرياض"
    },
    "coupon": {
      "id": 2036833834,
      "code": "wizefriend",
      "status": "active",
      "type": "percentage",
      "amount": 20,
      "minimum_amount": 0,
      "expiry_date": "2025-04-13 00:00:00",
      "start_date": null,
      "created_at": "Tue Jan 21 2025 17:00:00 GMT+0300",
      "free_shipping": true
    },
    "items": [
      {
        "id": 1793843311,
        "product_id": 401511871,
        "quantity": 2
      },
      {
        "id": 239847784,
        "product_id": 64738276,
        "quantity": 1
      }
    ]
  }
}

Fields

Fields marked * are required in the official schema.

Field	Type	Description
event	string	Event Name One of: abandoned.cart, abandoned.cart.update.
merchant	number	Merchant ID who installed the application on their store. Get details on the Merchant via the ID using the endpoint here
created_at	string	Timestamp of webhook creation
data	object (AbandonedCartWebhook)

data

Field	Type	Description
id *	number	A unique identifier associated with a shopping cart.
total *	object	The sum of the prices of all the items in a cart.
subtotal *	object	The sub-total cost of items in a shopping cart.
total_discount *	object	Cumulative reduction in price applied to the items in a cart.
checkout_url *	string	A web link or address that directs a user to a specific page or interface where they can proceed with the final steps of a purchase or transaction.
age_in_minutes *	number	The age of cart, aka the time difference between cart's created_at and time now in minutes.
created_at *	object
updated_at *	object
customer *	object
coupon *	object
items *	array of object

Source

Generated from Salla's official documentation, fetched 2026-10-26. Found a difference from what Salla actually sends? Open an issue.